Dispute Handling Procedure

If you have a concern or complaint related to your account(s) or about any trading or advising activity involving Ewing Morris Investment Partners Ltd., your Portfolio Manager or another representative of Firm, we would like to hear from you.

1. Contact our Client Service team as early as possible by phone at 226-971-2803, or email us at katherineguardiero@ewingmorris.com.  Our Client Service team will assist you in addressing the issue.

• If the Client Service team cannot resolve the matter, you may contact your Portfolio Manager or request to speak with them directly.

• If the issue remains unresolved or you are unsatisfied with the response, you may submit your complaint to:

Ewing Morris Investment Partners Ltd.
ATTN: Chief Compliance Officer
1407 Yonge St, Toronto

ON, M4T 1Y7

Email: breannkelly@ewingmorris.com

Complaints received in writing will be acknowledged in writing within five business days of receipt.

• IMPORTANT:  In most cases, a written response will be provided within 90 days of receiving your complaint. For resident of Québec, the response will be provided within 60 days. The response will outline the results of our investigation and any corrective actions, if applicable.

• If you are not satisfied with our final response, or if we have not responded within 90 days, you may contact the Ombudsman for Banking and Investment Services (OBSI), a free, independent service that helps resolve disputes between participating firms and their clients.

Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400 
P.O. Box 8
Toronto, ON M5H 3R3
Phone: 1-888-451-4519
Email: ombudsman@obsi.ca

NOTE: OBSI’s recommendations are not binding on either party. OBSI can recommend compensation of up to $350,000. Please visit www.obsi.ca for more information.

If you live in the province of Québec and are not satisfied with our response, you may request for us to refer your complaint to the Autorité des marchés financiers (AMF) for them to examine and address the matter.

Autorité des marchés financiers
Place de la Cité, tour PwC
2640, boulevard Laurier, bureau 400
Québec, QC G1V 5C1
1-418-525-0337
www.lautorite.qc.ca

Contact us

If you have any questions with respect to our Dispute Handling Procedure and Disclosure, please contact our CCO at:

Ewing Morris Investment Partners Ltd.
ATTN: Chief Compliance Officer
1407 Yonge St, Toronto, ON, M4T 1Y7

Email: breannkelly@ewingmorris.com

Phone: (416) 640-2793